About Our Products
What types of products does Patagonia Clothing Shop offer?
We specialize in premium menswear including accessories, pants, shoes, shorts, swimwear, tops, and underwear – all designed for the modern gentleman who values both style and functionality.
Where are your products manufactured?
Our products are carefully sourced from quality-driven manufacturers worldwide, with our headquarters based in Manchester, US where we oversee all quality control.
How can I be sure about the sizing of your clothing?
Each product page includes detailed size charts. We recommend measuring yourself and comparing with our size guide for the perfect fit. Our apparel follows standard sizing for premium menswear.
Shipping & Delivery
Where do you ship to?
We offer global delivery services to most regions worldwide (excluding some parts of Asia and remote areas). Our reliable shipping partners ensure your premium menswear arrives safely at your doorstep.
What shipping options are available?
We provide two convenient options:
1. Standard Shipping (10-15 business days after dispatch): $12.95 flat rate via DHL or FedEx with door-to-door tracking
2. Free Shipping (15-25 business days after dispatch): Available for orders over $50 via EMS with basic tracking
1. Standard Shipping (10-15 business days after dispatch): $12.95 flat rate via DHL or FedEx with door-to-door tracking
2. Free Shipping (15-25 business days after dispatch): Available for orders over $50 via EMS with basic tracking
How long does order processing take?
Our Manchester-based team processes all orders within 1-2 business days with the same attention to detail we apply to selecting our products.
Will I need to pay customs fees?
International customers may need to pay additional duties or taxes depending on local regulations. These fees are the responsibility of the recipient and are not included in your order total.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receiving your order. Items must be unworn, unwashed, and in original condition with all tags attached. Please contact our customer service team to initiate a return.
How do I exchange an item?
For exchanges, please return the original item following our return process and place a new order for the desired item. This ensures you receive your preferred item as quickly as possible.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.
Payments & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your complete payment details on our servers.
When will my credit card be charged?
Your card will be charged when your order is placed. For pre-order items, your card will be charged when the item ships.
Account & Customer Service
How do I contact customer service?
Our dedicated customer service team can be reached at [email protected]. We typically respond within 24 hours during business days.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.
Do you offer gift wrapping or special packaging?
Currently, we don’t offer gift wrapping services. However, all our premium menswear arrives in high-quality packaging suitable for gifting.
Additional Information
What makes Patagonia Clothing Shop different?
We combine quality-driven fashion with reliable global delivery services, offering versatile collections that transition seamlessly from work to weekend. Our Manchester-based team personally oversees every aspect of your shopping experience.
Do you offer discounts for bulk orders?
For inquiries about bulk orders or corporate purchases, please contact our customer service team at [email protected] for special arrangements.
If you have any questions not covered here, our customer service team is always happy to assist at [email protected]. From our Manchester headquarters to your wardrobe, we’re committed to making your Patagonia Clothing Shop experience as refined as the apparel we deliver.